Refund policy

Each piece we create is packed with care and intention. 

As many of our items are personalised or made to order, we do not offer refunds, returns, or exchanges for:

• Change of mind
• Incorrect selections (including names, dates, or custom details)
• General wear and tear over time

Please take a moment to carefully review your order before completing your purchase. We want you to love what you receive!

Damaged or Lost Items

If your item arrives damaged or there’s a fault, please contact us with a photo and we'll work to make it right. 

If your item does not arrive at all, please let us know, but follow the process to submit a claim directly with Australia Post. 

We’re so grateful for your support and the opportunity to create something meaningful for you. If you have any questions before placing your order, please don’t hesitate to reach out. We’re always happy to help!